Who is Rhouselamp?
Rhouselamp is a specialized lighting retailer operated by Rhouselamp LLC, a registered legal entity in the United States. We focus on providing high-quality brass and K9 crystal lighting fixtures directly to consumers and trade professionals.
Where is your business located?
Our physical operating headquarters is located at: 1500 North Grant Street, Suite N Denver, Colorado, 80203. United States.
How can I contact customer support?
You can reach our dedicated support team through the following official channels:
-
Email: support@rhouselamp.com (Response within 24 hours)
-
Phone: +1 303-261-2724
-
Business Hours:Monday - Friday 9:00 AM – 7:00 PM MST
What is your business model?
Rhouselamp LLC operates as a direct-to-consumer online retailer. By maintaining a centralized digital storefront and shipping directly from our production partners in Asia (including China), we eliminate the overhead costs of traditional brick-and-mortar showrooms. This allows us to offer premium materials like K9 crystal and solid brass at competitive market prices.
What are your shipping costs and destinations?
We offer Free Shipping on all orders. Currently, we exclusively ship to addresses within the United States.
How long will it take to receive my order?
-
Order Cut-off Time: 8:00 PM MST (Mountain Standard Time)
-
Handling/Processing Time: 3–7 business days (Monday – Friday)
-
Transit/Shipping Time: 7–10 business days (Monday – Friday)
-
Total Estimated Delivery: 10–17 business days.
How do I track my shipment?
Once your order is processed and handed to our carrier, you will receive a shipping confirmation email. Tracking information is typically available 1–3 business days after the item has been dispatched.
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your goods. To be eligible, items must be undamaged and in their original packaging.
How do I initiate a return and is there a fee?
-
Return Fee: $0 (Free Returns for undamaged items).
-
Process: Contact us at support@rhouselamp.com to receive return instructions and the designated return address.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 30 days. The refund will be issued to your original payment method.
What if my product arrives damaged?
If your fixture or any parts (such as crystals) are damaged during transit, we provide free replacement parts. Please send photos and videos of the damage to our support email within 7 days of delivery so we can expedite your replacement.
Are your products safety certified?
Yes. All electrical components used in Rhouselamp fixtures are UL Listed, ensuring they meet US safety standards and are safe for installation by licensed electricians.
Do you offer a warranty?
Every Rhouselamp product includes a 3-year manufacturer’s warranty covering defects in materials and workmanship under normal use.
Can I customize my order?
Yes. We offer customization for rod lengths, cord lengths, and finishes (such as pure black vs. bronze) to accommodate high ceilings or specific design needs. Please contact support@rhouselamp.com before placing your order to confirm custom specifications.
Do you offer trade discounts?
Yes. We provide exclusive pricing for contractors and interior designers. Please email your credentials and project requirements to our support team for a formal quote.
Is my payment information secure?
Your security is our priority. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment data. We accept the following secure payment methods:
-
Visa, MasterCard, American Express, Discover, and Shop Pay.